- Where is my order confirmation email?
- Where is my order confirmation email?
- How long does it take for my order to ship?
- How do I check the status of my order?
- I want to return an order; do I need a return authorization?
- How do I cancel or change an order?
- My order was declined with the following error message, "The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder". What does this mean?
- Can I place my order over the phone?
- I can’t find Tretinoin on your website, do you sell them?
- Are your products authentic?
- Are your products fresh?
- Some of my products do not have expiration date?
- How do I unsubscribe from your e-mail update?
- What happened to ObagiSale.com, are you still the same company?
We send an order confirmation email to your email address, as soon as your order is completed. If you do not receive your invoice in your email box within a few minutes after your order is finalized, you may have mistyped your email address or your email account may misidentify the confirmation email as SPAM. To have your recent order history email to you, click here and enter your email address.
We send an order confirmation email to your email address, as soon as your order is completed. If you do not receive your invoice in your email box within a few minutes after your order is finalized, you may have mistyped your email address or your email account may misidentify the confirmation email as SPAM. To have your recent order history email to you, click here and enter your email address.
Most orders are shipped within 24 business hours. Average delivery time for USPS Priority Mail is 2-3 business days. Expedited order placed before 11:00 AM PST will be shipped the same business day.
Click here to have your order status email to you.
No return authorization is needed for orders placed within 60 days and has the original seal intact.
To cancel orders, please email us at customerservice@truebeauty.com or call us at (877) 806-2244. Once placed, your order is processed right away. For that reason, it's possible that we've already shipped the product to you. In that case, you may need to return it to us.
To prevent fraudulent charges, we required your billing address to match your credit card statement address. Orders with mismatch billing address are declined and will not be charged. Please allow 3 to 5 business days for the preauthorization to be drop from your credit card account.
If you would prefer to place your order over the phone, please call us at (877) 806-2244 Monday to Friday 9:00am to 5:00pm PST.
Sorry, we do not sell Obagi Tretinoin online or over the phone.
Yes, we are an authorized dealer of Obagi Medical Products. All of our products are guaranteed authentic and factory sealed, purchased directly from Obagi Medical Products, Inc. in Long Beach, California.
Yes, as one of the largest authorized retailer of Obagi Medical Products, we get our shipment directly from the manufacturer at least once a month so our products are guaranteed to be fresh. Please feel free to email us at customerservice@truebeauty.com regarding a specific product's expiration date.
Not all Obagi products have expiration dates printed on them. For the Obagi Nu-Derm System, only Clear, Blender, Sunfader, Healthy Skin Protection, Physical UV Block and Tolereen have expiration dates.
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We are proud to announce that we have acquired a new name. ObagiSale.com has changed to TrueBeauty.com and the new name will be effective immediately. As our business evolves, we want a new name to reflect more of our core focus and the possibilities to expand our product lines far beyond our previous name. We assure you that we still conduct our operations the same way with you, the customer, first and foremost. As you expect, our reputable service and product quality remain unchanged. We appreciate your support as we incorporate this into our daily business activities.